DEMON INTERNET LIMITED ====================== 42 Hendon Lane Finchley London N3 1TT 081-349 0063 (London) 031-552 0344 (Edinburgh) email internet@demon.net SERVICES.TXT - DETAILS OF SERVICES AND PRODUCTS OFFERED. Last updated 30th May 1994. The latest version of this document is available from ftp.demon.co.uk:/pub/doc/Services.txt * Internet Connections * Consultancy and Programming Services * Modems, Serial Chips and Serial Cards * Books Please note that all prices exclude VAT. All products and services are subject to VAT at the prevailing standard rate. Contents ======== 1. Internet Connections 2. Points of Presence (PoPs) 3. Standard Dialup 4. Mail Forwarding 5. Network Connections 6. Reserved Line 7. 14.4K Leased Line 8. 64K Leased Line 9. Other Internet Services 10. Software for your computer 11. Downloading software 12. Joining Info 13. Support 14. Consultancy and Programming Services 15. Modems, Serial Chips and Serial Boards 16. Books 1. Internet Connections ======================= All services provide a true direct connection to the Internet, multiple mailboxes and Usenet news. Your computer will need to run PPP or SLIP - we have software available for most machines and plenty of advice. The minimum subscription period is just one month apart from the Mail Forwarding option which is an annual contract. All payments are due in advance of using any service. We have leased lines to the States (256K), our Points of Presence (PoPs), other Internet providers in this country inlcuding the JANET/JIPS Academic network, the Department of Computing Imperial College (major ftp and archie site) as well as to our leased line customers. We have a PoP in Central London to provide cheap leased lines to the 071 dialling code community. All our dial up modems are V.32bis 14,400bps and we drive them at 38,400 baud. The minimum speed at which you may connect is 2,400. 2. Points of Presence (PoPs) ============================ We have the following PoPs: London, Warrington (local call from Manchester and Liverpool), Edinburgh, Reading, Sunderland (local from Durham and Newcastle), Leeds, Sheffield, Hull and Bradford. Over 150 lines. Birmingham and Cambridge PoPs and others are on order and will follow soon. Watch the demon.announce newsgroup for details or get ftp.demon.co.uk:/pub/doc/Press.txt. 3. Standard Dialup ================== Your computer on the Internet with your own Internet address. Use all of the standard Internet Protocols such as file transfer (ftp) directly to and from your computer. Run advanced searching and retrieval Clients such as gopher or WWW - Mosaic. Multiple sessions - download/upload mail and news, telnet and ftp etc. all at the same time. Full read/write Usenet news feed - the world-wide conferencing system with over 9,500 groups. Multiple mail addresses. Examples: grahame@yourmc.demon.co.uk cliff@yourmc.demon.co.uk postmaster@yourmc.demon.co.uk Mail must only be processed on the computer connected to us and not passed on to other computers for composing or reading. Setup fee #12.50. Fixed price #10 per month. No on-line charges or usage/volume charges for mail etc. You have to pay your telephone service provider (BT or Mercury) their normal charges. However, once you have connected to your nearest Demon Point of Presence (PoP) you pay no extra - even if you connect to international sites. As a concession, payment for home users can be made monthly in advance by Access or Visa credit cards. No VAT invoices or receipts for monthly payments are issued for this type of account. You may pay for an annual account by cash, cheque or credit card and will receive a VAT invoice for this. Companies are requested to pay annually in advance and will receive a formal VAT invoice. Should you cancel your Annual standard dial-up subscription, any whole months outstanding will be refunded. This is calculated from the date of receipt by us of a request in writing and is valid only during the trading life of Demon Internet Ltd.. This does not apply to any other services. All notification of cancellation of accounts must be sent to us in writing or emailed to us. In the latter case you can assume we have actioned your request only on receipt of a reply. Please note that we are not responsible for what users at any of customers' hosts say or do. 4. Mail Forwarding ================== A supplementary annual charge to the Standard Dialup Service allowing you to use your own domain (e.g. yourco.com) and allowing mail to be forwarded around an internal network. #200 per annum. 5. Network Connections ====================== Put your whole network, up to 253 computers, onto the Internet via dial up reserved line, 14.4K leased line or 64K leased line. All network connections include use of your own domain name and thus are not subject to the Mail Forwarding charge. If you already have your own Class C internet address we can route to that or we will register one on your behalf. You may connect to our nearest Point of Presence (PoP). We can recommend and supply suitable routers and advise on software. We will arrange the installation of leased lines on your behalf, however all BT installation and line costs must be met by you. 6. Reserved Line ================ A reserved V.32bis/V42bis modem and telephone line at your nearest Point of Presence (PoP). At no extra cost you can take the bi-directional option so that we can dial you when there is incoming mail and/or ftp and telnet sessions - any BT rental and line charges will be invoiced on. Setup #750. Monthly charge #100. *** Leased line options carry a 24 hour support contract *** 7. 14.4K Leased Line ==================== A leased line with a V.32bis/V.42bis modem at each end - the modem at your end is supplied on a free rental basis by us. Setup #1,000. Monthly charge #200. 8. 64K Leased Line ================== A 64K leased line for maximum throughput. Setup #1,000. Monthly charge #400. **** SPECIAL OFFER **** Instead of this monthly charge, pay an annual charge of #2,500. Offer closes 31st August 1994. Please ask for our comprehensive leased line information pack to be sent to you. A text version is also available from ftp.demon.co.uk:/pub/doc/Llinfo.txt which we can also mail you. 9. Other Internet Services ========================== POP3 - Post Office Protocol. Handy for the World traveller who needs to receive his mail whereever he can get internet access. #25 start up fee and #180 per annum. Mail Rewriting - mail that comes to one account can be sent to another mail account. This could be any mail address. Useful for companies with multiple accounts wanting to have only one domain and also for those people who want their mail temporarily redirected. #50 per annum per demon account. Unlimited number of mail rewrites allowed but on average only one change to the details per month allowed. World Wide Web - rent space on our server from #25 per 5mb per month. Discounts for large space. Design and conversion services also available. Please ask for details. 10. Software for your computer ============================== We are providing a connection service and not software. However we have a very good supply of software for a variety of computers. IBMPC/MSDOS - We have a set of public domain and shareware software which has been and is actively developed. It consists of communications (#10 shareware), offline news, offline mail, a front end to hang it all together and documentation. You may download this from our guest account when you join - see below. You need a hard disk machine with about 3Mb of disk space and about 500K of conventional DOS ram free. IBMPC/MICROSOFT WINDOWS - The public domain software is still not really suitable for the first time user. Log on using our MSDOS software first and then join the newsgroup demon.ip.winsock and try out the WINSOCK software. Alternatively buy a commercial package such as NetManage Chameleon which is #295 and is a true Windows DLL application. Other applications such as Mosaic can be downloaded and simply sit "on top" of Windows software and run. APPLE MACINTOSH - You need MacTCP and various utilities. MacTCP is a commercial product costing about US$60. The best way is to buy Adam Engst's The Internet Starter Kit for the Macinstosh from us. This excellent book comes with a disk containing MacTCP as well as other utilities. With it, we supply a disk containing documentation and extra utilities at no extra charge. The book costs #27.98 and we ask #4 towards postage. You need System 7 and 4Mb of RAM. If you already have the book or MacTCP 2.0.2 or later we can supply our installer disk - we charge #7.50 + vat for copying and sending out a disk. AMIGA - We have an comms, mail, news and some documentation supplied with an installer script. Not as highly tuned as our PC offering but still very powerful. A hard disk is virtually essential. Please ask for advice for your particular setup if not mentioned above. 11. Downloading software ======================== When you join, you may download software using our "guest" account with a standard communications package. You may use X, Y or Z modem or even kermit. If you are unable to download you can pop in to our Finchley office with a disk and we will copy the software for you. If you would like us to send you the software we will do so but make a small copying charge of #7.50 + vat for this service. 12. Joining Info ================ We need to know: Your Name (Full name please) Company Name (if applicable) Address Credit Card No & Expiry Date if paying by Access or Visa Credit Card address (if different) Monthly or Annual account? Telephone No. Machine name 1st choice ________.demon.co.uk 4 to 8 characters Machine name 2nd choice ________.demon.co.uk 4 to 8 characters OR Domain name _________________ for Mail forwarding/networks (any length) 13. Support =========== Support for Internet customers is available as follows: * email: internet@demon.net * Newsgroups: demon.ip.support.* * Telephone 081-343 3881 * Monday-Friday (not Bank holidays) 09:00-12:30, 14:00-21:00 * Saturdays 10:00 - 17:00 Emergencies only at all other times - this gets put through to an answering machines with details of our pager service. Please note that we cannot accept support queries by other methods (fax, posted mail etc.). 14. Consultancy and Programming Services ======================================== We have considerable experience in communications as well as producing high quality custom software, written in C, for a wide range of applications. We can perform Internet installations, configuration and training. Please contact us to see if we can help. Charges: #500 per day or #70 per hour including travelling. 15. Modems, Serial Chips and Serial Boards ========================================== We are dealers for the US Robotics/Miracom range of modems. Please mail orders@demon.net for details or use anonymous ftp from ftp.demon.co.uk:/pub/doc/modems 16. Books ========= We keep a number of Internet and UNIX books in stock. Please email orders@demon.net for a list or use anonymous ftp from ftp.demon.co.uk:/pub/doc/books. These include Ed Krol's The Whole Internet.